Warranty

Return or exchange is based upon the manufacturers return and warranty policies. However you must confirm with Disc World prior to purchasing as to whether an item is returnable, exchangeable or will be a firm sale.

Where a manufacturer offers a money back guarantee, this will normally involve you sending the product back directly to the manufacturer, who will process the refund themselves. Right of refusal for the return or exchange of products is at the discretion of Disc World, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.

Optical Media.

Economy or Budget 30-Day Generic Product Exchange Policy -- even our most economical, budget-saving generic products are backed by a generous product exchange warranty for 30-days. Such products would include our Economy and Budget CD-R or DVD-R, or DVD+R media, Economy Jewel Cases, Economy Labels, Economy Sleeves, and similarly described bulk, “non-famous-name” products, which are not called "Premium" (see above). If for some reason these products fail to meet our advertising claims or are otherwise unsatisfactory to you, you can return them and receive credit toward other similar products in our store. To return items within 30-days of receiving them, you complete the simple store RMA form and return the unused products with all packaging and a copy of your invoice, in re-sellable condition as usual, and you will receive an in-store credit to be used in exchange for similar products. (Customer pays all shipping and a 15% restocking fee will be deducted, toward in-store credit for exchange media products. No credit card or cash
refunds, please.)

Brand Name CD/DVD Media 30-Day/60-Day Product Exchange -- famous brand name products are backed by their own factory "famous brand" reputation and in many cases offer their own return policies for product exchanges. Such products would include discs by Ritek (60-days), and 30-days for Taiyo Yuden, Maxell, Sony, Panasonic, Melody and all other brands. We extend their protection by offering you our own product exchange policy here in our store. To return items within 30-days of receiving them, you complete the simple store RMA form and return the unused products with all packaging and a copy of your invoice, in re-sellable condition as usual, and you will receive an in-store credit to be used in exchange for similar brand name or generic media products. Customer pays all shipping and a 15% restocking fee will be deducted, toward in-store credit for exchange media products. No credit card reimbursement or other cash refunds will be permitted.

Hardware Returns

30-Day Exchange Policy -- Most brand name hardware products are backed by their own manufacture's online tech support system, and covered by their factory limited service and repair warranties. Nobody can provide the expert level of operational support and technical assistance better than the engineers who designed and manufactured the device. Please contact your manufacturer directly for support if you have purchased a brand name hardware product by visiting their online web site, such as

Canon Australia www.canon.com.au 
Creative www.creative.com
LG Electronics www.lg.com.au
HP Australia www.hp.com.au
Pioneer www.pioneer.com.au
Sony Australia www.sony.com.au
Taiyo Yuden www.t-yuden.com.tw

PROCEDURES FOR WARRANTY RETURN\

Obtain a Return Authority (RA) number by calling (08) 9329 9757 or downloading it.
All products returned for warranty repair are to be packed in a suitable container with the Return Authority (RA) number clearly visible. Using your own courier at your own cost.

Once your product has been repaired or replaced, we will send it back to you at our own cost.

All products returned for repair will be accepted under the terms of the warranty agreement, as stipulated by the manufacturer. Goods returned for warranty are accepted subject to inspection of the manufacturer and/or the authorised repairer agent.